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All new license purchases include a one-year subscription to our software maintenance plan (SMP), which ensures you have access to expanded technical support, as well as free product updates.

To subscribe to our SMP, you must be using (or purchasing) the latest version of Mountains® software. An active SMP subscription guarantees you access to the latest version of the software.

What’s included in the Mountains® Software Maintenance Plan?

1. Product updates

We are constantly releasing new versions of Mountains® software (NB: from version 8 onwards, a new major version release is scheduled approx. every 24 months). These incorporate new features including those developed following suggestions received from our customers. Ensuring you have an active maintenance plan is the best way to stay up to date with the latest version. For the duration of your maintenance period, you are entitled to any update released.

2. Extended support on metrology, applications and more

The Mountains® Software Maintenance Plan provides customers with the ultimate support solution. Get answers from our team of experts on issues dealing with metrology (parameters, standards, algorithms), support for developers (SDK, plug-ins) and feel free to ask us to directly provide you with a Mountains® document using your data and/or based on your application.

3. Training

Training is important in order to get started with your new software and to continue to use it to its full potential. With an active maintenance plan, you can enjoy access to private webinars (on request) and receive a discount on any seminars organized by Digital Surf for Mountains® users.

4. Peace of mind

Damaged USB protection key? No worries, if you have subscribed to the Mountains® Software Maintenance Plan, your damaged USB protection key (dongle) will be replaced free of charge. Similarly, we will be happy to provide you with a new activation code, if you need to move your Mountains® license to another PC.

Mountains® Software Maintenance Plan Benefits

With Maintenance Plan Without Maintenance Plan
Technical support
Basic technical support
Support on issues related to metrology, development or applications
Personalized support sessions
Product updates
Service packs (within the same x.y version)
Free access to interim and major versions released during maintenance period
Access to the Surface Metrology Guide
Public webinars
Discounts on seminars
Licenses & protection keys
Replacement of a damaged USB protection key (dongle)
New activation code (in case of new PC)

Other links you may find useful

Request maintenance planRequest support