All new license purchases include a one-year subscription to our software maintenance plan (SMP), which ensures you have access to expanded technical support, as well as free product updates.
To subscribe to our SMP, you must be using (or purchasing) the latest version of Mountains® software. An active SMP subscription guarantees you access to the latest version of the software.
What’s included in the Mountains® Software Maintenance Plan?
1. Product updates
We are constantly releasing new versions of Mountains® software (NB: from version 8 onwards, a new major version release is scheduled approx. every 24 months). These incorporate new features including those developed following suggestions received from our customers. Ensuring you have an active maintenance plan is the best way to stay up to date with the latest version. For the duration of your maintenance period, you are entitled to any update released.
2. Extended support on metrology, applications and more
The Mountains® Software Maintenance Plan provides customers with the ultimate support solution. Get answers from our team of experts on issues dealing with metrology (parameters, standards, algorithms), support for developers (SDK, plug-ins) and feel free to ask us to directly provide you with a Mountains® document using your data and/or based on your application.
Training is important in order to get started with your new software and to continue to use it to its full potential. With an active maintenance plan, you can enjoy access to private webinars (on request) and receive a discount on any seminars organized by Digital Surf for Mountains® users.
4. Peace of mind
Damaged USB protection key? No worries, if you have subscribed to the Mountains® Software Maintenance Plan, your damaged USB protection key (dongle) will be replaced free of charge. Similarly, we will be happy to provide you with a new activation code, if you need to move your Mountains® license to another PC.
Mountains® Software Maintenance Plan Benefits
|With Maintenance Plan||Without Maintenance Plan|
|Basic technical support||✓||✓|
|Support on issues related to metrology, development or applications||✓|
|Personalized support sessions||✓|
|Service packs (within the same x.y version)||✓||✓|
|Free access to interim and major versions released during maintenance period||✓|
|Access to the Surface Metrology Guide||✓||✓|
|Discounts on seminars||✓|
|Replacement of a damaged USB protection key (dongle)||✓|
|New activation code (in case of new PC)||✓|